Privacy Policy – phgame3 Online Casino Philippines

01Data Controller

The data controller responsible for your personal information is phgame3, the operator of phgame3.club. phgame3 operates under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.

By registering an account at phgame3, you acknowledge that phgame3 is the controller of your personal data and consent to the collection and processing of your information as described in this Privacy Policy. If you have questions regarding how phgame3 handles your data, see Section 13 for contact information.

02Personal Data We Collect

phgame3 collects the following categories of personal data from its players and platform users:

phgame3 collects only the data necessary for the purposes described above. We do not collect sensitive personal information such as biometric data, health records, or political affiliation beyond what is required for regulatory compliance.

03How We Collect Your Data

phgame3 collects personal data through the following means:

• Direct submission: Information you provide during registration, KYC verification, payment setup, support interactions, and account settings updates.
• Automated technical collection: Device and session data collected automatically when you access phgame3.club, including cookies, server logs, and browser fingerprinting for fraud detection.
• Payment processors: Transaction confirmation data received from GCash, Maya, and banking partners when you make deposits or request withdrawals at phgame3.
• Game providers: Aggregate gameplay data provided by phgame3's game software partners (JILI, Pragmatic Play, PG Soft, etc.) for the purpose of bonus calculation, RTP auditing, and responsible gaming monitoring.
• Identity verification services: Results of identity document checks conducted through phgame3's KYC verification partner where applicable.

04How phgame3 Uses Your Personal Data

phgame3 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and securing your phgame3 account, including processing your login credentials and delivering OTP authentication codes.
• Payment processing: Facilitating deposits and withdrawals through GCash, Maya, and bank transfer channels; reconciling transaction records; and applying Anti-Money Laundering (AML) screening as required by PAGCOR and the Anti-Money Laundering Act of the Philippines.
• Regulatory compliance: Meeting phgame3's obligations under PAGCOR licensing conditions, the DPA, the Anti-Money Laundering Act, and any other applicable Philippine law or regulatory directive.
• Fraud prevention and security: Detecting and preventing unauthorized account access, suspicious transaction patterns, multi-account abuse, and other security threats.
• Responsible gaming: Monitoring gameplay patterns to identify indicators of problem gambling and triggering responsible gaming interventions where warranted by phgame3's internal protocols.
• Customer support: Responding to your queries, complaints, and disputes via live chat and email. Support interactions may be recorded for quality assurance.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the phgame3 platform, game selection, and user experience.

05Legal Basis for Processing

phgame3 processes your personal data on the following legal grounds under the Philippine Data Privacy Act:

• Contractual necessity: Processing required to perform our contract with you — operating your phgame3 account, processing transactions, and delivering the gaming service.
• Legal obligation: Processing required by PAGCOR licensing conditions, Philippine AML regulations, PAGCOR KYC requirements, and other applicable laws.
• Legitimate interests: Processing for fraud prevention, security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, which you may withdraw at any time without affecting your ability to use phgame3.

06Data Sharing and Third Parties

phgame3 does not sell or rent your personal data to third parties. phgame3 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment service providers: GCash (GXI), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other processors — solely to process your deposit and withdrawal instructions.
• Identity verification partners: Third-party KYC service providers used to verify government-issued Philippine IDs as required by PAGCOR.
• Game software providers: JILI, Pragmatic Play, PG Soft, and other licensed game studios — solely for game functionality and audit purposes. Game providers do not receive your financial or identity data.
• Regulatory authorities: PAGCOR and other Philippine government agencies where disclosure is required by law, court order, or regulatory directive.
• Law enforcement: Philippine law enforcement agencies where phgame3 is legally obligated to disclose information in connection with an investigation.
• Cloud and infrastructure providers: IT service providers hosting the phgame3 platform infrastructure under strict data processing agreements that prohibit independent use of your data.

International transfers of personal data, where they occur (e.g., where a game provider's servers are located outside the Philippines), are conducted under appropriate safeguards consistent with the DPA's cross-border transfer requirements.

07Data Retention

phgame3 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law:

• Active account data: Retained for the duration of your phgame3 account plus 5 years following account closure, as required by PAGCOR and AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with Philippine AML record-keeping requirements.
• KYC identity documents: Retained for the duration of your account plus 5 years, or longer if required by a specific regulatory directive.
• Support communications: Retained for 2 years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for as long as you hold an active phgame3 account, to evidence the basis on which marketing communications were sent.

After applicable retention periods expire, phgame3 securely destroys or anonymises personal data so that it can no longer be attributed to an individual.

08Security Measures

phgame3 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and phgame3's servers.
• AES-256 encryption for personal and financial data stored in phgame3's databases.
• Multi-factor authentication for phgame3 administrative system access, with role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular third-party security audits and penetration testing of phgame3's platform infrastructure.
• Automated anomaly detection systems monitoring for unusual login patterns and transaction activity indicative of unauthorized account access.

In the event of a personal data breach that is likely to affect your rights, phgame3 will notify the National Privacy Commission (NPC) of the Philippines within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by the DPA.

09Cookies and Tracking Technologies

phgame3 uses the following categories of cookies on phgame3.club:

• Strictly necessary cookies: Required for the phgame3 platform to function — session management, login authentication, and security tokens. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings, game display options, and notification preferences across sessions.
• Analytics cookies: Collect anonymised data about how players navigate phgame3.club to enable platform improvement. No personally identifiable information is included in analytics data.
• Marketing cookies: Used to deliver relevant promotional content to players who have opted in. These are only placed with your explicit consent.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair phgame3 platform functionality. Disabling other categories will not affect your ability to play but may result in a less personalised experience.

10Your Data Rights

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by phgame3:

• Right to be informed: You have the right to be informed of how phgame3 collects and processes your personal data — which this Privacy Policy fulfils.
• Right of access: You have the right to request a copy of the personal data phgame3 holds about you. phgame3 will respond to access requests within 15 business days.
• Right to rectification: You have the right to request correction of inaccurate personal data. For most account data, you can update this directly in your phgame3 account settings. For KYC data, contact support.
• Right to erasure: You have the right to request deletion of your personal data where phgame3 no longer has a legal basis to retain it. Note that regulatory retention obligations (Section 07) may limit phgame3's ability to fully honour erasure requests for certain data categories.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes. This can be exercised at any time via your account notification settings.
• Right to data portability: You have the right to receive a copy of personal data you have provided to phgame3 in a structured, machine-readable format, where technically feasible.

To exercise any of these rights, contact phgame3's Data Protection Officer at the details in Section 13. phgame3 may require identity verification before processing data rights requests.

11Minors and Age Verification

The phgame3 platform is strictly restricted to individuals aged 21 years and above, as mandated by PAGCOR. phgame3 does not knowingly collect or process personal data from individuals under 21 years of age. Age verification is performed at registration and at the point of first withdrawal using PAGCOR-compliant KYC procedures.

If phgame3 becomes aware that it has inadvertently collected personal data from an individual under 21 years of age, it will immediately suspend the associated account, void any associated balance, and securely delete all personal data collected in connection with that account. If you believe a minor has registered at phgame3, please contact support immediately.

12Changes to This Privacy Policy

phgame3 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Material changes — such as new categories of data collection or new sharing arrangements — will be communicated to registered players via email or in-platform notification prior to taking effect. The effective date of the current version is displayed at the top of this page. Continued use of phgame3 following notification of changes constitutes acceptance of the revised Privacy Policy.

13Contact & Data Protection Officer

For any privacy-related queries, data rights requests, or concerns about phgame3's data handling practices, you may contact phgame3 via:

• Live Chat: Available 24/7 at phgame3.club — request to speak with the Data Protection Officer for privacy-specific matters.
• Email: [email protected] — subject line: "Data Privacy Request"

phgame3 will acknowledge data rights requests within 5 business days and aim to resolve them within 15 business days. If you are not satisfied with phgame3's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through official NPC channels.